Disability Resource Group

ADA Checklist for New Lodging Facilities

Introduction

Hotels, motels, inns and other places of lodging must comply with the Americans with Disabilities Act (ADA). This publication is a self-help survey that owners, franchisors, and managers of lodging facilities can use to identify ADA mistakes at their facilities. Using this survey will not identify all possible ADA problems -- it will simply identify some of the most common ones. However, by using this survey, owners, managers, and franchisors can identify and fix most ADA mistakes at their facilities.

This survey asks questions in a simple "yes/no" format, using plain nontechnical language. If the person surveying a lodging facility can accurately answer "yes" or "not applicable" to all questions on this survey, then the lodging facility surveyed is free of most ADA problems. ADA mistakes are identified on this survey each time a question is accurately answered "no."

ADA Requirements

Under the ADA, hotels, motels, inns and other places of lodging designed or constructed after January 26, 1993, must be usable by persons with disabilities. To meet this requirement, lodging facilities must comply with certain regulations published by the Justice Department. The regulations contain detailed architectural requirements called the ADA Standards for Accessible Design (Standards), 28 C.F.R. pt. 36, Appendix A. Each question in the survey describes a requirement contained in the regulations

The Standards are designed to ensure accessibility for individuals with a wide variety of different disabilities, such as persons who are blind or have low vision, people who are deaf or hard of hearing, persons with limited use of hands or arms, individuals with mobility impairments who use canes, crutches, braces or walkers, persons who use wheelchairs, and people who have combinations of disabilities. Thus, the Standards include architectural requirements that address the different needs of persons with each of these types of disabilities. For example, the Standards include requirements for braille and raised letter signs and cane-detectable warnings of safety hazards for persons who are blind or have low vision. The Standards require lodging facilities to install visual fire alarms and to have rooms that are equipped for persons who are deaf or hard of hearing. The Standards require door hardware, heating and air conditioning controls, and faucet controls that do not require tight pinching, twisting, or grasping for persons with limited use of hands or arms. For persons who use mobility aids because they cannot walk or have problems walking or climbing stairs, the Standards require there to be ways of traveling throughout the facility that do not steps, stairs, or other abrupt level changes. And, the Standards require doors with 32 inches of clear passage width, ramps and curb cuts for persons who use wheelchairs, crutches, and other mobility aids.

Lodging facilities must comply with all of the requirements in the Standards that are applicable. And, because a difference of inches or, in some cases, a difference of a fraction of an inch can pose a serious safety hazard or result in the denial of access for persons with disabilities, full compliance with the Standards is essential.

This publication was designed to help owners, franchisors, managers, and operators of newly constructed lodging facilities understand the ADA requirements that apply to their facilities. This publication is not intended to be an exhaustive list of all of the ADA problems that can occur at a lodging facility. However, it is a list of common problems that the Justice Department has identified during on-site investigations and compliance reviews of lodging facilities.

In addition to increasing understanding of the ADA requirements that apply to lodging facilities, this survey can also be used by lodging facility owners, franchisors, managers, or operators to obtain written confirmation that a lodging facility complies with the ADA requirements from an architect and/or a building contractor.

 

Instructions

The publication consists of three parts: (1) the Introduction and Instructions; (2) Survey Tools and Techniques; (3) the ADA Checklist for New Lodging Facilities. The Introduction and Instructions explain the purpose and uses of this form and explain how to complete the Checklist. Survey Tools and Techniques explains how to make certain measurements required to complete the Checklist. The Checklist contains common ADA problems identified during surveys of lodging facilities and will help you to determine if these problems exist at your lodging facility.

To use this survey most effectively, you should:

 

Questions concerning this publication, requests for free copies of this publication or copies of the ADA Standards, and general or technical questions about ADA requirements should be directed to:

ADA information is also available on the Justice Department's ADA Home Page on the Internet at

(http://www.usdoj.gov/crt/ada/adahom1.htm).

 

ADA Checklist for New Lodging Facilities

 

I. Parking and Loading Zone...

A. If "self parking" is provided, are at least the minimum number of accessible parking spaces provided as required by the table below in surface lots or parking garages, including "van accessible" spaces for those who use lift-equipped vans? [ADA Standards 4.1.2(5)]

(Note: Following each question in this document is a reference to the ADA Standards for Accessible Design, 28 C.F.R. pt. 36, Appendix A. This reference indentifies the section of the Standards that sets out the requirements described in the question.)

Yes __ No __ N/A __ Comments: ___________________________________________

 

 Total Spaces in Lot

Acc. Spaces Required

 

 

1-25

1 van

26-50

1 std. + 1 van

51 - 75

2 std. + 1 van

76-100

3 std. + 1 van

101-150

4 std. + 1 van

 151-200

5 std. + 1 van

 201-300

6 std. + 1 van

 301-400

7 std. + 1 van

 401-500

7 std. + 2 van

 501-1000

2% of total spaces*

 1001 and over

20 + (1 per 100 over 1000)*

 Standard Accessible (std.) parking space is 8 foot min.. + 5 foot access aisle 

 

 * One in every 8 accessible parking spaces must be a van accessible space with an 8 foot wide access aisle.

D

II. Exterior Routes...

In order for persons with disabilities to use a facility, there must be at least one accessible route that allows persons who use wheelchairs or other mobility aids to approach, enter and use each facility on a given site. Those routes cannot have, among other things, steep slopes or cross slopes, abrupt level changes or steps. In addition, for persons who are blind or have low vision, none of the pedestrian walkways at a facility may have objects that project too far into the paths. Following are questions to determine whether your facility meets some key requirements of the ADA accessible route requirements.

 

A. Regarding the exterior routes (e.g.: sidewalks and walkways), are there no steps, no abrupt level changes over 1/4", and no unramped curbs that will impede access for persons who use wheelchairs, walkers and other mobility aids between...

B. Examine each of the exterior routes described above, to confirm the following:

Overhead Hazards ADA Stds. Figure 8(a) - Walking Parallel to a Wall

 

III. Building Entrances & Lobby...

A. If a fully automatic door is not provided, is the walkway in front of the lobby door level, without any portion steeper than 1:50 (critical dimension of ´" or less), so persons who use wheelchairs do not roll away from the door when they take their hand off the wheelchair and reach for the door hardware? [ADA Stds. 4.13.6]

B. Does at least one lobby entrance door allow at least 32" clear passage width so persons who use wheelchairs, walkers, crutches, and other mobility aids can get through the door? [ADA Stds. 4.13.5]

C. Is the door hardware (lever, pull, panic bar, etc.) usable with one hand, without tight grasping, pinching or twisting of the wrist, since many persons with disabilities may not have high manual dexterity or use of both hands? [ADA Stds. 4.13.9]

D. If there is a vestibule without fully automatic doors, is there a 30"x48" clear floor space where one can be outside the swing of a hinged door (i.e.: for out-swinging doors, at least 7'-0" between the exterior door frame and interior door frame as shown in the sketch below) to allow persons who use wheelchairs to proceed through one door without it closing on them and binding the wheelchair as they approach and open the next door? [ADA Stds.4.13.7]

 

E. If there is key card controlled door hardware on building entrances, is the key card reader positioned so persons who use wheelchairs may approach and operate the opener (48" high maximum if only front approach, 54" high if parallel approach is available)? [ADA Stds. 4.1.3(13); 4.27.3; 4.2.5; 4.2.6]

D D

F. Do the registration counters or other counters serving guests have a lowered portion no more than 36" high or is there a folding shelf at 36" high to allow persons who use wheelchairs to fill out registration forms? [ADA Stds. 7.2]

G. If a counter is used for serving breakfast or other food products, does it have at least a 36" long section that is no higher than 36" above the floor to allow persons who use wheelchairs to reach self-serve items? [ADA Stds. 7.2]

 

IV. Interior Routes...

A. Abrupt Level Changes - Are hallways and corridors free of any steps or abrupt vertical level changes over 1/4" that will impede access for persons who use wheelchairs, walkers, and other mobility aids between... [ADA Stds. 4.1.3(1)]

 

B. Slopes - Examine each of the interior routes described above:

 

C. Doors - Examine each of the interior routes described above:

 

D. Protruding Objects - Examine all interior hallways, stairways and other pedestrian routes:

E. Elevators - If the facility has more than 2 stories, including any basement levels, is there a full size passenger elevator serving each level of the hotel, including the basement for persons with disabilities who cannot use stairs? [ADA Stds. 4.1.3(5)]

Examine passenger elevators for the following...

F. Stairs - Are there floors connected only by stairs, not an elevator or ramp? [ADA Stds. 4.1.3(4)] If yes, then...

 

G. Areas of Rescue Assistance - In hotels that do not have a supervised fire sprinkler system serving every room, are there two 30"x48" wheelchair waiting areas (a.k.a. an "area of rescue assistance" linked to the primary entry by intercom) at each required exit (i.e.: stairs) on levels above or below the ground floor for persons with disabilities who cannot exit the building in case of a fire or emergency? [ADA Stds. 4.1.3(9)]

H. Drinking Fountains - Are at least 50% of the drinking fountains on each floor mounted so the spout is no higher than 36"? [ADA Stds. 4.15.3]

I. Public Telephones - Are at least the following accessible telephone elements provided per facility... [ADA Stds. 4.1.3(17)]

1. If one public pay phone or one bank of pay phones is provided on a given floor, does at least one pay phone have the following features:

 

2. If more than one bank of public pay phones is provided on a given floor, does at least one pay phone per bank have the following features: [ADA Stds. 4.1.3(17)]

 

3. If one house phone or one bank of house phones is provided on a given floor, does at least one house phone have the following features: [ADA Stds. 4.1.3(17)]

 

4. Is there a sign at each single pay phone or pay phone bank directing deaf persons to the location of a TTY for use at a pay telephone, if there are 4 or more pay phones on the site? [ADA Stds. 4.30.7; 4.31.9(3)]

 

V. Public/Common Use Restrooms

A. Is each public and employee restroom accessible, with at least one large accessible stall/toilet, one accessible lavatory, and one accessible urinal (if urinals are provided)? [ADA Stds. 4.1.3(11); 4:22]

B. Is there adequate room for a person who uses a wheelchair to approach the restroom door from the pull side and pull it open without it hitting the wheelchair - this requires at least 18" of wall space on the latch side of the door? [ADA Stds. 4.13.6]

 

 

Yes __ No __ N/A __ Comments: ___________________________________________

D

 

C. When there is a vestibule into the public or employee restroom that does not have fully automatic doors, is there a 30"x48" clear floor space where one can be outside the swing of a hinged door (i.e.: for out-swinging doors, at least 7'-0" between the exterior door frame and interior door frame) to allow persons who use wheelchairs to proceed through one door without it closing on them and binding the wheelchair as they approach and open the next door? [ADA Stds. 4.13.7]

 

D. Is each accessible toilet centered 18" from the adjacent side wall, which is the distance that will permit a person with a mobility impairment to use the grab bars? [ADA Stds. 4.16.2; 4.17.3]

 

E. Does each accessible toilet have a horizontal grab bar on the adjacent side wall that is at least 40" long and between 33"-36" above the floor for stabilization and assistance during transfer from a wheelchair? [ADA Stds. 4.16.4; 4.17.6]

 

F. Does each accessible toilet have a horizontal grab bar on the wall behind the toilet that is at least 36" long and between 33"-36" above the floor for stabilization and assistance during transfer from a wheelchair? [ADA Stds. 4.16.4; 4.17.6]

 

G. If the accessible toilet is in a stall, does the stall measure at least 60" wide and 56" deep if it is wall mounted or 59" deep if it is floor mounted to allow persons who use wheelchairs to approach the toilet from a variety of transfer positions (i.e.: diagonal or side approaches)? [ADA Stds. 4.17.3]

 

H. If the accessible toilet is in a stall, is the stall door positioned diagonally opposite, not directly in front of, the toilet so persons who use wheelchairs may pull fully into the stall without being blocked by the toilet? [ADA Stds. 4.17.3]

 

I. Is the toilet seat at each accessible toilet between 17"-19" above the floor? [ADA Stds. 4.16.3]

 

J. If there is a lavatory in the accessible stall, is there 42" between the center of the toilet and the near edge of the adjacent lavatory to permit persons with disabilities to transfer onto or off of the toilet? [ADA Stds. 4.17.3]

 

K. If there are more than 5 stalls in any restroom, is there one stall in addition to the large accessible stall, that is 36" wide, has 2 parallel grab bars at 33"-36" off the floor and has an out-swinging door for persons with mobility impairments who can walk? [ADA Stds. 4.22.4]

L. Is there at least one lavatory (wash basin) in each public restroom that has each of the following characteristics...

 

M. Is there an area in each public restroom in which a person who uses a wheelchair can turn around - either a 60" diameter circle or a "T"-shaped turn area as shown in Figure 3 below? [ADA Stds. 4.22.3; 4.2.3]

 

 

 

ADA Stds. Figure 3 - Wheelchair Turning Space 60" Diameter Space & "T"-Shaped Space

 

VI. Interior Signs...

A. If signs are provided for the following spaces, are the signs mounted on the wall (not the door) to the latch side of the door and centered 60" above the floor so that they can be easily located by persons who are blind or have low vision? (Note: signs may be mounted on the door if they are in addition to the wall mounted signs specified here.) [ADA Stds. 4.1.3(16)(a)]

All guestrooms

Restaurants, other food service areas, and vending/ice machine areas

Ballrooms and meeting rooms

Public and employee restrooms

Gift shops, newsstands, and other retail shops

Other guest amenities, such as exercise/recreational areas, interior pools, business centers, and guest laundry

Mechanical and electrical rooms

Stairways, fire exits, and areas of rescue assistance

 

B. Do the wall mounted signs provided for the rooms listed above have Braille and raised letters so that they can be read by persons who are blind or have low vision? [ADA Stds. 4.1.3(16)(a); 4.30.4]

 

C. Are all signs at this lodging facility made without reflective materials, such as, brass, chrome, gold, glass or mirror used as text or background, and have letter and numbers that contrast with the background? (Note: reflective signs are permitted if they are in addition to non-reflective signs.) [ADA Stds. 4.1.3(16); 4.30.5]

 

VII. Fire Alarm System...

A. If the building has an audible fire alarm system, do each of the following rooms in the hotel have a visual alarm strobe light mounted on the wall at 80" above the floor to alert deaf persons about emergency situations? [ADA Stds. 4.1.3(14)]

 

Accessible guestrooms/suites and additional guestrooms/suites for use by persons who are deaf or hard of hearing required by Table 9.1.3 below...

(Note: In the guestrooms/suites, this requirement may be satisfied by either a fixed strobe unit hardwired to the building-wide fire alarm system, or by a kit which contains a portable strobe unit that can plug into a 110 volt electrical outlet and is also connected by some means to the building-wide fire alarm system.)

(Table 9.1.3) 

 Number of Rooms In the Hotel

Rooms for Hearing Impaired Guests

 

 

1 - 25

1

26 - 50

2

51 - 75

3

76 - 100

4

101 - 150

5

151 - 200

6

201 - 300

7

301 - 400

8

401 - 500

9

501 - 1000

2% of total rooms

1001 and over

20 plus 1 for each 100 over 1000

 

 

Other guest amenities, such as exercise/recreational areas, interior pools, business centers, and guest laundry

Other public spaces

 

VIII. Food Service Areas...

A. In each restaurant or other food service establishment on this site, are at least 5% of each type of fixed table or a portion of eating counters (i.e.: where no direct service is provided) accessible, providing a 27" high knee space, at least 19" deep, with table/counter tops at 28"-34" above the floor and split proportionately between smoking and non-smoking areas if provided? [ADA Stds. 5.1]

B. Is there a route to these 5% accessible fixed tables that allows at least 36" clear width and has no abrupt vertical level changes greater than 1/4"? [ADA Stds. 5.3;4.3.8]

C. At each food service establishment on this site where food and/or drink is served for consumption (i.e.: direct counter service) at counters or bars, is there a minimum 60" long portion providing a 27" high knee space, at least 19" deep, with the counter top at 28"-34" above the floor, or service at accessible tables in the same area? [ADA Stds. 5.2]

D. Are the food, drink, condiments and tableware dispensers (juice, coffee, cereal units, condiments, forks, knives, etc.) without:

E. If cafeteria style food service lines are provided, are the tray slides no higher than 34" above the floor and queue lines at least 36" wide (42" minimum if u-turns are required) along the approach? [ADA Stds. 5.5]

 

IX. General Guestroom & Suite Issues...

A. Do entry doors, connecting room doors, and interior doors (except doors to shallow closets) into and within all guestrooms and suites allow 32" clear passage width so persons who use wheelchairs, crutches, and other mobility aids can visit or stay in other rooms? [ADA Stds. 9.4]

B. Do bathroom doors in all guestrooms allow 32" clear passage width so persons who use wheelchairs, crutches, and other mobility aids can visit or stay in other rooms and use the bathroom? [ADA Stds. 9.4]

 

X. Accessible Guestrooms and Suites...

A. Does the hotel have the proper number of accessible guestrooms and accessible guestrooms with roll-in showers, based on the Table 9.1.2 below? [ADA Stds. 9.1.2]

 

 (Table 9.1.2)
     

 

 Column "A"

Column "B"

Total Rooms in Facility

Accessible Rooms

Rooms with Roll-in Showers

 

 

 

1 to 25

1

0

26 to 50

2

0

51 to 75

3

1

76 to 100

4

1

101 to 150

5

2

151 to 200

6

2

201 to 300

7

3

301 to 400

8

4

401 to 500

9

See below*

501 to 1000

2% of total rooms

See below*

1001+

20 + (1 per 100 over 1000)

See below*

Note: The number of accessible guest rooms for a given number of rooms in a hotel (left column) is derived by adding together column "A" and column "B".

* the number of roll-in shower rooms in hotels with more than 400 guestrooms total equals 4 + (1 per 100 rooms over 400).

B. Are the proper number of guestrooms for persons who are deaf or hard of hearing provided per Table 9.1.3 below? (Note: In addition to 9.1.2 rooms, the rooms required by Table 9.1.3 must have auxiliary visual alarms, notification devices and telephone accommodations.) [ADA Stds. 9.1.3]

C. Are the proper number of the following elements provided for persons who are deaf or hard of hearing in each accessible guestroom/suite, each accessible guestroom/suite required to have a roll-in shower and each additional room for persons who are deaf or hard of hearing required in table 9.1.3: [ADA Stds. 9.3.1]

 

D. Have the required accessible guestrooms been distributed among the various types of rooms, such as those listed below, to provide persons with disabilities the same or similar choice as other persons... [ADA Stds. 9.1.4]

 

E. Are smoking and non-smoking accessible guestrooms provided based upon the ratio of smoking and non-smoking guestrooms in the facility so persons with disabilities have the same options as everyone else? [ADA Stds. 9.1.4]

F. Do all entry doors to accessible guestrooms and other interior doors (except doors on shallow closets) allow at least 32" of clear passage width to accommodate persons who use wheelchairs, crutches, and walkers? [ADA Stds. 9.2.2(3); 4.13.5]

G. Is the door hardware (levers, pulls, panic bars, etc.) on all entry doors to accessible guestrooms and other passage doors within the room usable with one hand, without tight grasping, pinching, or twisting of the wrist, since many persons with disabilities may not have high manual dexterity or use of both hands? [ADA Stds. 9.2.2(3); 4.13.9]

H. On the pull side of each door (i.e.: entry door, connecting room door, bathroom doors and other passage doors) in every accessible guestroom/suite, are there at least 18" of clear floor space on the latch side for persons who use wheelchairs, walkers, and other mobility aids to approach and pull open? [ADA Stds. 9.2.2(3); 4.13.6]

I. Is the security latch or bolt on the hall door mounted no higher than 48" above the floor so it is within the reach of persons who use wheelchairs and is it operable with one hand, without tight grasping, pinching or twisting of the wrist? [ADA Stds. 9.2.2(3); 4.13.9]

J. Regarding maneuvering space around the bed(s) in the accessible guestrooms...

K. Are the drapery wands and controls on fixed lamps and HVAC units easily operable with one hand, without tight grasping, pinching or twisting of the wrist, since many persons with disabilities may not have high manual dexterity or use of both hands? [ADA Stds. 9.2.2(5); 4.27.4]

L. Are all drapery control wands, fixed lamps and HVAC controls in accessible guestrooms placed within 54" of the floor for side approach or 48" of the floor for forward approach so persons who use wheelchairs can approach and use the controls? [ADA Stds. 9.2.2(5); 4.27.3]

M. Are the rod and shelf in the clothes closet or wall mounted unit within 54" of the floor for side approach or 48" of the floor for forward approach so persons who use wheelchairs can approach and use the rod and shelf? [ADA Stds. 9.2.2(4); 4.25.3]

N. Accessible Guestroom Bathroom Issues:

 

 

O. Bathtubs - Do bathtubs (if provided) in the designated accessible guestrooms, comply with the following:

D

P. Roll-in Showers -

 

 (Table 9.1.2)
     

 

 Column "A"

Column "B"

Total Rooms in Facility

Accessible Rooms

Rooms with Roll-in Showers

 

 

 

1 to 25

1

0

26 to 50

2

0

51 to 75

3

1

76 to 100

4

1

101 to 150

5

2

151 to 200

6

2

201 to 300

7

3

301 to 400

8

4

401 to 500

9

See below*

501 to 1000

2% of total rooms

See below*

1001+

20 + (1 per 100 over 1000)

See below*

Note: The number of accessible guest rooms for a given number of rooms in a hotel (left column) is derived by adding together column "A" and column "B".

* the number of roll-in shower rooms in hotels with more than 400 guestrooms total equals 4 + (1 per 100 rooms over 400).

ADA Stds. Figure 57 - Roll-in Shower with Folding Seat

Q. Other Showers in Accessible Guestrooms/Suites - Accessible guestrooms/suites that are not required to have roll-in showers may have an accessible bathtub, a small shower as shown in Figure 35(a) below, or a large shower as shown in Figure 35(b) page 30.

1. Small Showers -

b. Do they have a fixed or folding seat between 17"-19" above the floor, onto which a person who uses a wheelchair may transfer to shower? [ADA Standards 4.21.3]

c. Is there a 36" wide by 48" long clear floor space directly outside the shower for persons who use wheelchairs to approach and use the shower as shown in Figure 35(a) above? [ADA Standards 4.21.2]

d. Does the 36" x 48" clear floor space directly outside the shower extend at least 12" past the seat wall of the shower to allow for a seat-to-seat transfer from the wheelchair? [ADA Standards 4.21.2]

e. Do all small showers have faucet controls that are easily operable with one hand (i.e.: levers, wrist blades, single arm, etc.) without tight grasping, pinching or twisting of the wrist? [ADA Stds. 4.21.5]

f. Is there a horizontal grab bar on the wall alongside the shower seat (but not behind the shower seat) for stabilization and to aid in transfer from a wheelchair to the folding shower seat as shown in Figure 37(a) below? [ADA Stds. 4.21.4; Fig. 37]

Yes __ No __ N/A __ Comments: ________________________________________

D

ADA Stds. Figure 37(a) - Grab bars at Small Shower Stalls

 

2. Large Showers - Do large showers in accessible guestrooms/suites, if provided, have the following features...

D

 

XI. Operating Issues...

1. Can persons with disabilities reserve accessible guestrooms/suites in the same ways and on the same terms that other persons can reserve guestrooms/suites? [28 CFR 36.302]

2. Do all reservations staff (including staff located on-site at the lodging facility and staff located off-site at a reservations center) have ready access to information about the lodging facility's accessible guestrooms/suites (including specific information on types and sizes of accessible showers, bathtubs and other features such as, tub seats) for use in making reservations and answering questions? [28 CFR 36.302]

3. Are accessible guestrooms/suites held for possible use by persons with disabilities until all other rooms in the same price category have been rented? [28 CFR 36.302]

4. Are rates for accessible guestrooms/suites the same as rates for guestrooms/suites that are not designated accessible? [28 CFR 36.301(c)]

5. Are accessible features inside and outside the lodging facility maintained in good working order? (For example, repairing cracks in sidewalks on exterior routes; placing portable display racks and potted plants so they do not impede exterior and interior routes; snow removal on exterior routes; replacing damaged or stolen room identification signs; tightening or adjusting accessible toilet seat fasteners, grab bars, handrails and door hardware; battery replacement for TTYs, portable visual smoke alarms and door-knock notification devices; trimming tree branches and shrubs that pose safety hazards for blind persons and persons with low vision) [28 CFR 36.211]

6. Are fire-safety information, maximum room rate information, telephone and television information cards, guest services guides, restaurant menus, room service menus, and all other printed materials provided for use by guests also available in alternate formats so that blind persons and persons with low vision can read them? (Alternate formats include Braille, large print, and audio recordings) [28 CFR 36.303(b); 36.303(b)]

7. Are accessible guestrooms arranged so that persons who use wheelchairs, crutches and other mobility aids can approach and use beds; bathrooms; closets; heating, air conditioning and drapery controls; lamps and light switches; telephones; computer outlets; mirrors; televisions; balconies; and other room features without moving furniture? (Note: wheelchairs need 36" of clear passage width) [28 CFR 36.304(b)(4)]

8. Does the lodging facility allow persons with disabilities to use service animals, without imposing any extra charges or conditions, in guestroom/suites and all public areas of the facility (e.g.: restaurants, bar areas, facility grounds, vans/shuttle buses, and other areas for meeting or recreation)? [28 CFR 36.302(c)]

9. Does the facility have a reasonable number of TTYs available for use by persons who are deaf or hard of hearing? [28 CFR 36.303(d)]

10. Is there a TTY available at the front desk so that lodging facility personnel can communicate with persons who are deaf or have speech impairments (e.g.: taking room service orders, answering requests for assistance, etc.)? [28 CFR 36.303]

11. If the lodging facility has televisions in guestrooms/suites, is a close-captioning decoder provided for use by persons who are deaf or hard of hearing or do televisions include built-in captioning features? [28 CFR 36.303(e)]

12. Are hotel staff available to move furniture, and provide and adjust accessible features in guestrooms when features require installation or adjustment to ensure accessibility (e.g.: installing bathtub seats, lowering adjustable shower wands, placing folding seats in transfer showers in the down position, installing auxiliary fire alarm strobes into the building alarm system, activating the television's closed captioning system)? [28 CFR 36.302(a)]

13. Is the hotel staff trained to offer assistance, upon request, to persons with disabilities who cannot transport their luggage to/from their guestrooms/suites and who may need assistance in locating guestrooms and hotel amenities? [28 CFR 36.302(a)]

14. If the facility offers transportation services for guests, is accessible transportation readily available for guests who use wheelchairs and other mobility aids without additional charge? [28 CFR 36.310]

15. If a portion of the lobby is used for breakfast service, is it approachable and usable by persons with disabilities who cannot climb steps or stairs? [ADA Stds. 4.3.8]

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